Swane's Nurseries Terms & Conditions

Swane's Bare Root / Winter Roses:

Swanes will not refund an order if you have simply changed your mind. We may offer a store credit if approved by the store manager.

At the Rose Production Managers discretion, a store credit may be issued for orders cancelled before being boxed and ready for collection or dispatch. Once orders are packed, Swanes reserves the right to charge a re-handling fee for any last minute changes requested by the customer.

At Swane's, we are so confident with the quality of our bare root roses that we offer a full replacement or store credit guarantee when the purchaser has followed Swane's Winter Planting Guide.

Guarantee claims must be received before 30 September of the year of purchase. Before removing or discarding the plant, talk to a Swane's advisor on 02 9651 1322 and send photos to info@swanes.com

If instructed to return a plant by Swane's staff, please follow these instructions:

• The plant must be returned promptly and with the supplied labels
• Include a copy of the receipt (not required for Garden Rewards members)
• Supply a matchbox sized soil sample from the planting position
• Freight or mail charges are the responsibility of the purchaser

Depending on stock availability, Swane's will replace the rose, in that year or the next. Alternatively, Swanes may elect to issue a store credit in certain circumstances, at the Rose Managers discretion.

Quality: We believe all our stock to be of good quality, irrespective of the amount of stems the plant produces. This will vary naturally, and by rose variety. Some plants having one stem, some two and some even more. This does not indicate that the plant with the most stems is more vigorous than the plant with one. The size and amount of stems may be different within and between varieties.

Swane's Potted Plants:

Swane's will not refund a plant purchase if you have simply changed your mind. There is no guarantee on potted plants. Returns / exchanges must be made within 3 days of the purchase date. Should you have any concerns with a recently purchased plant, please make contact within 3 days of the purchase date. Talk to a Swane's advisor on 02 9651 1322 and send photos to info@swanes.com

If instructed to return a plant by Swane's staff, please follow these instructions:

• The plant must be in good condition and in the original pot/package with supplied labels
• Include a copy of the receipt (not required for Garden Rewards members)
• Supply a matchbox sized soil sample from the planting position
• Freight or mail charges are the responsibility of the purchaser

Swane's may elect to replace the plant to the value of the purchase price, depending on availability, or issue a store credit for the equal value.

Swane's will not refund a non-plant purchase if you have simply changed your mind. Returns / exchanges must be made within 3 days of the purchase date. Should you have any concerns with a recent purchase, please make contact within 3 days of the purchase date. Talk to a Swane's advisor on 02 9651 1322 and send photos to info@swanes.com

If instructed to return an item by Swane's staff, please follow these instructions:

• The item must be in good condition and in the original package
• Include a copy of the receipt (not required for Garden Rewards members)
• Freight or mail charges are the responsibility of the purchaser

Swane's may elect to replace the goods to the value of the purchase price, depending on availability, or issue a store credit for the equal value.

Swane's Garden Rewards Membership:

Terms and Conditions

1. Reward points generate on a basis of one point per $1 dollar (ex GST) spent. When point totals reach 400, a $20.00 Reward Voucher is issued and can be redeemed on a purchase.
2. To qualify for reward vouchers the Garden Rewards card must be presented at the POS when purchases are made. Transactions without the Garden Rewards card cannot be recorded and therefore, cannot count toward reward voucher offers.
3. Reward vouchers can be used the day after issue for 999 days, at which time they become invalid.
4. From time to time, some products will not generate loyalty reward points.
5. If a card is lost or stolen please advise us on 0296511322 or info@swanes.com
6. Garden Rewards are only available to be redeemed at Swane's Garden Centres.

General

1. These are the terms and conditions of the Garden Rewards programme (the “programme”), a reward programme of Swane's Nurseries Australia Pty Ltd, ABN 3809 3818 645.
2. Swane's may, at any time, without notice or providing any reason: i) Change these Conditions, ii) Change, suspend or terminate the Programme in the event that the Programme, or the provision of any benefit under the Programme, is contrary to any legislative requirement, government direction or court order, Swane's will have no obligation to continue with the Programme or to provide the benefit.
3. Swane's has taken all reasonable care to ensure that information in connection with the programme is accurate, but does not accept liability for errors or omissions. The personal information provided by members is confidential and will not be released by Swane's for any purposes other than the programme.

Participation

1. Swane's reserves the right to cancel any member’s membership of the programme if:
2. in Swane's judgement, the Rewards member has in any way contravened these terms and conditions or,
3. if no points are awarded to the member in a 12 month period. When a membership is cancelled, all accumulated points are also cancelled.
4. Swane's may require annual renewal of membership of the Programme and/or increase membership joining and/or renewal fees.
5. The Garden Rewards card remains the property of Swane's and can only be used when making purchases from authorised Swane's outlets.
6. To qualify for reward vouchers the Garden Rewards card must be presented at the POS when purchases are made. Transactions without the Garden Rewards card cannot be recorded and therefore, cannot count toward reward voucher offers. The member accepts these terms and conditions and any rules or policies that may be adopted from time to time.
7. Reward vouchers cannot be redeemed for goods sold in concession or franchises or at coffee shops and restaurants operating within the Swane's operated sites.
8. Change cannot be given against reward vouchers.
9. Vouchers are not redeemable for cash or transferable.
10. Swane's reserves the right to decline issue, withdraw the card or alter its condition at any time, or terminate the Garden Rewards facility at any time without notice.
11. It is the responsibility of the member to notify Swane's of any change of address or personal details.
12. You may apply for a new Garden Rewards card if yours is lost or stolen. A fee may be charged by Swane's for the provision of a replacement card.
13. In the event of any query, a member’s receipt will be required as evidence of purchase. Swane’s decision in the event of any dispute is final and binding.
14. A member’s card and any unredeemed accrued benefits are not transferable, and must be used by the member to whom the points are issued.
15. The member’s card cannot be used in conjunction with any other offer or promotion unless stipulated by Swane's .
16. The card does not offer credit.

Membership Points

1. Membership Points (“Points”) are awarded to a Member by purchasing goods and services at Swane's .
2. Points are awarded based on the value of the purchase made, excluding GST. This excludes the purchase of selected products that Swane's may nominate. Points cannot be redeemed on the order in which the points were earned.

Rewards

1. A reward is a “voucher” redeemed for accrued Points.
2. Vouchers are not convertible to cash.
3. To be issued a Voucher, members must have accrued the required number of points in their Garden Reward’s account, (minimum requirement 400 points).
4. Garden Rewards may at any time, without prior notice to members alter the number of points required to obtain a voucher or impose additional restrictions on Vouchers or the conditions of obtaining it.
5. All Vouchers awarded on and after 1 June 2014 remains valid for redemption for 999 days from the day in which the voucher is awarded.
6. To the extent permitted by law, Swane's for itself and its servants and agents, exclude all liability with respect to death or injury or consequential loss or damage arising from the supply of a voucher, or from the loss, left or destruction of a voucher.

Taxation

1. Swane's accepts no liability in respect of any taxation liability of members arising from the rewards.
2. Points will be awarded to members based on the total amount of the purchase excluding GST. This does not include products excluded from the programme.

Please don't hesitate to get in touch if you have any other queries. Contact Us