Shipping & Pick Up Online Orders

Shipping Winter Roses

When are Winter Roses Shipped? 

Winter Rose orders open as soon as the final crop count is confirmed by our grower, usually early in the New Year. Shipping begins early in June. Typically, last orders are shipped by the end of August.


Prior to shipment

Swanes process website and mail orders manually, where a PayPal charge appears the Swanes admin team will adjust the advertised amount to compensate for any changes that may need to be made to the order upon receipt. The team will keep in touch regarding any order variances.
Orders to be paid by cheque and money order will not be confirmed until the payment is cleared by our bank.
 

How do we ship Winter Roses?

Winter roses are typically shipped by Australia Post but is varied sometimes based on items ordered.
Swanes Winter Roses are shipped in a box, bound in a waterproof bag after dipping through a moisture retaining gel. Australia Post Tracking information is supplied at shipping. In most cases it will take 2 - 4 days for your order to reach its destination.
 

Shipping Potted Roses
 

When are Potted Roses Shipped?

Potted Bush Roses are available for shipping Spring through Autumn, or while stocks last. Potted roses are typically shipped once weekly on a Friday, and can be expected to arrive early the following week. Tracking information is available with all online Potted Rose orders, to aid in tracking your purchase.

For urgent shipping contact us prior to ordering.
 

Potted Rose shipping prices

How do we ship Potted Roses?

Potted roses are shipped in a specially designed Swane's box which holds the plastic pot securely. 

Gift Cards
 

Swane’s Digital Gift Card

Digital gift card purchases are despatched to the recipients email address the same or next business day of order receipt.

 

Swanes Posted Gift Card

Posted gift cards are shipped to the recipients address the same or next business day of order receipt via Regular Australia Post.

For urgent gift cards, please use the Digital Gift Card option or conact us.

 

Pick Up
 

How do I Pick Up an online order?

Select the option to pick up at Swanes Dural or Carlingford at checkout. Typically, your order will be available at the end of 4 business days.

You will be notified via email when it is ready for pick up.

Important: Print or show your invoice at pick up of your order.

 

How do I Pick Up an online Winter Rose Pre Order?

If you have ordered Winter Roses prior to June, we will notify you of the earliest available pick up date.

Print or show your invoice at pick up of your order.

 

How to Pick Up an online Winter Rose during June, July

See above: How do I Pick Up an online order?