Swane's Nurseries FAQ
What is a Winter Rose?
Swane's Winter Roses are field grown budded roses, shipped when dormant. Winter Roses are leafless and without soil so are easy and economical to purchase and ship around. They are typically available in winter.
Number of stems and caliper size varies considerably from variety to variety. Variation also is evident season to season depending on weather. Size has to relation to the plant's perfomance as long as the basic planting methods we advocate are follow.
Typically leaves should emerge from the plant within 8 weeks of planting. Winter Roses flower the first Spring from planting.
When are Winter Roses Available?
Pre-orders start early in the year, for delivery on these dates: 5 June, 12 June, 19 June, 26 June, 3 July, 10 July 17 July, and 24 July. Important: Winter roses purchased before these dates are pre-orders and are not available for pickup or delivery until June.
What is a Standard Rose?
Sometimes called Tree Roses, these plants are grafted/budded on to a long rose stem. Standard roses are a variation of a normal bush rose, with their height making them a great feature for either side of an entrance, or in a row in a formal garden. Swane's Standard Roses are available in 2 heights: 80-90cm clear stems 50-60cm clear stems (Patio Standard).
What is a Patio Standard Rose?
A Swane's Patio Standard Rose is a Potted Standard Rose (see standard roses above) with a clear stem of 50-60cm. Patio standards are available from Spring through Autumn in 200mm pots.
I would like a rose that isn't on your online shop.
If there is a rose variety that is not listed on our website, or our 2017 winter catalogue, it may not be a variety we are growing for 2017. Contact Us to inquire if it is a rose we can source from our network of rose suppliers.
Can Swane's help me name a rose for someone special?
Yes, Swane's offers a custom rose service, in which a Swane's premium rose is re-badged especially for you. A custom made rose label is designed, and roses can be picked up or shipped to most Australian addresses. Click here to view Swane's Custom Rose page. Contact Us to discuss your needs further.
How do I plant a Winter Rose?
Planting a Winter Rose may seem daunting, but we have all the information and product you need to have success. Click here to view Swane's Winter Rose Planting Video. You can also view our Winter Planting Guide here for exactly how to plant a Swane's Winter Rose for best results.
Do I accrue Garden Rewards Points shopping online?
Yes, you accrue Garden Reward points on all products online, excluding postage/shipping charges. Points accrued online will be available in your account after the end of each month.
How do I use the checkout?
If you have any issue at all shopping on Swane's website, please contact us, and we will be in contact during the next business day to help you.
Do I need a Paypal Account?
No, a credit or debit card can be used without having a Paypal Account. Simply continue through the checkout and enter your card details when prompted. Paypal securely captures funds on our Online Shop, whether through your Paypal Account, or with a card.
There is something broken on your website.
Oh dear! Our website is new and may still have some glitches. Please contact us, and let us know so that we can fix it, or help you with your order.
What is a Swane's Digital Gift Card?
A Swane’s Digital Gift Card can be purchased on our online store for a recipient with an email. An email is sent to the recipient with a code which can be used on Swane’s online store, or at Swane’s Nursery at Dural, and Carlingford.
Can I use a Swane’s Gift Card Online?
Yes, if you have been given a gift card (a Garden Rewards Card loaded with points, not a digital gift card) you can use it to purchase products on the Swane’s Online Shop. However, for a smooth transaction, Contact Us prior to checkout (Mon-Fri 8:30-4:30) as your sale will be processed in a different way to the standard online checkout.
What is Garden Rewards?
Garden Rewards is Swane’s Nursery’s loyalty program. It’s free to join at Swane’s Dural, Carlingford, or Online via our Garden Rewards page. Members receive 1 reward point per dollar spent. E.g 400 points redeemable for a $20 Rewards discount. * does not include GST or shipping.
Do I get Garden Rewards Points for online orders?
Yes, all online sales accrue Garden Points as per Swane’s Terms & Conditions
Do you have a newsletter?
Yes, we send regular emails to our Garden Rewards members with upcoming events, specials, and free offers. To receive emails from us, sign up using the form on our Garden Rewards page.