FAQ (Frequently Asked Questions)

Online Payments:

Swanes Nurseries use PayPal or Stripe (credit card) for online payments. Both ensure safe and secure transactions.

Images:

Swanes Nurseries endeavours to provide true to colour images and accurate descriptions for all products and plants listed on this website. Use all information and pictures provided as a guide only. Depending on your location and a variety of conditions, plants may bloom and grow differently from described.

Perfume Rating:

We’ve worked to provide perfume ratings on all plants listed. However these should be used as more of a guide - each person experiences fragrance differently.

Pricing Policy:

Across the nursery industry, plants are generally sold according to age and pot size. Height/ width may vary across a crop, so please contact us if you require any specific growth dimensions.

Dispatch:

Online orders are assigned to the first available shipping date and these details are confirmed by email. Then, if necessary, you are welcome to re-schedule to a date that suits you better.

General Questions 

Roses and Potted Plants 

Online Orders and Delivery 

Returns and Refunds 

Swane's Terms & Conditions 

Custom Naming a Rose 

Garden Coaching