FAQ (Frequently Asked Questions)

When are you open?

Swane’s Nurseries are open every day of the year apart from Christmas day! Our opening hours Monday to Friday are 7:30-5:00. Saturday and Sunday we are open 8:30-5:00.

What is Garden Rewards?

Garden Rewards is Swane’s Nurseries loyalty program. It is free to join online via the Garden Rewards page or instore. Members receive 1 reward point per dollar spent. Accrue 400 points and those loyalty points are then redeemable for a $20 Rewards discount. * does not include GST or shipping.

If you want to know more, here are our Privacy Policy and Garden Rewards Terms & Conditions

Do I get Garden Rewards Points for online orders?

Yes, all online sales accrue Garden Points as per Swanes Terms & Conditions

Do you have a newsletter?

Yes, we send emails to our Garden Rewards members with information about upcoming events, specials, tips and tricks on plant care as well as free offers. Sign up to these using the form on our Garden Rewards page

What is a Winter Rose?

Swane's Winter Roses are field grown budded roses, shipped when dormant. Winter Roses are leafless and without soil so are easy and economical to purchase and ship around Australia. They are typically available in winter. Number of stems and caliper size varies considerably from variety to variety. Variation also is evident season to season depending on weather. Size has no relation to the plant's performance as long as the planting methods we advocate are followed. Typically, leaves should emerge from the plant within 8 weeks of planting. Winter Roses flower the first Spring after planting.

When are Winter Roses available?

Pre-orders are taken from January each year, with plants harvested for shipping or pick-up from June through to July. Important: Winter roses purchased before these dates are pre-orders and are not available for pickup or delivery until June at the earliest.

What is a Standard Rose?

Sometimes called ‘Tree Roses’, these plants are grafted/budded on to a long rose stem. Standard roses are a variation of a bush rose, with their height making them a great feature for either side of an entrance, or in a formal garden. Swane's Standard Roses are available in 2 heights: 80-90cm clear stems 50-60cm clear stems (Patio Standard). All Standard roses require support staking from below the roots to above the graft. *stakes are not included with winter rose purchases.

What is a Patio Standard Rose?

A Swane's Patio Standard Rose is a Standard Rose (see standard roses above) with a clear stem of 50-60cm. They are also called Mini Standard roses.

How do you send Winter Roses?

Bare root or Winter Roses are sent by Australia Post for all orders of bush roses with up to 10 roses to a box. Any order with at least one Standard Rose will be dispatched with a courier service. Online orders are assigned to the first available shipping date & details are confirmed by email. Then, if necessary, you are welcome to re-schedule to a date that suits you better.

How do I plant a Winter Rose?

Planting a Winter Rose is easy and is all about bounce pruning and water supply to the plant. Click here to view Swane's Winter Rose Planting Video. For exactly how to plant a Swane's Winter Rose, view our Winter Planting Guide here.

Can Swane’s help me find / identify a rose?

If you have any rose queries please Contact Us. and the team will do what they can to help you. Please email a photo or image with your enquiry.

Can Swane's help me name a rose for someone special?

Yes, Swane's offers a custom rose service, in which a Swane's premium rose is re-badged especially for you. A custom-made rose label is designed, and roses can be picked up or shipped to most Australian addresses. If you would like to dedicate a rose with a specific name for a cause or person close to your heart, read about our custom named rose service HERE, and Contact Us.

How do I use the checkout?

If you have any issue at all shopping on Swane's website, please contact us, and we will be able to help you or take your order over the phone.

How much does delivery cost?

Click for all Swanes Shipping & Pick-updetails.

Depending on your post code entered at the checkout you can select from a range of options: local Sydney hand delivery, dispatch with AusPost, request a quote and we will get back to you with a price and free collection at Swanes Garden Centre in Dural .

Where possible, Swanes will combine delivery and refund a portion of the freight component once your order has processed through the Checkout.

Please review the freight charges listed at the checkout before completing your purchase. A completed order is taken as your acceptance of freight charges levied.

If you have any delivery questions or specific instructions, please call us Monday - Friday: 8:30am - 4:00pm on 02 9651 1322 or email anytime to im@swanes.com

 

Tall plants and heavy items have shipping that is calculated depending on your post code and quantity ordered.

- please review freight charges at the checkout before finalising your order.

 

Plants in 200mm pots:

5 or more, postage is $12per plant

2 - 4, postage is $15per plant

1, postage is $20

 

Plants in 140mm pots:

5 or more, postage is $8per plant

2 - 4, postage is $12per plant

1, postage is $15

 

Bare root roses:

1 - 10 plants (all bush or climbing roses) is $25, sent with Australia Post

11+ plants (all bush or climbing roses) is capped at $30, sent with Australia Post

1 - 10 plants (including at least 1 standard rose) is $60, sent with a courier service

11+ plants (including at least 1 standard rose) is capped at $65, sent with a courier service

 

Specialty Items marked as "Click & Collect" may be sent with a courier service, Contact us for a Quote.

Where possible, Swane's will combine delivery of different pot size items and refund a portion of the freight component once your order has processed.

How long does delivery take?

Shipping time varies per order. We ship using Australia Post and couriers services. A tracking number is supplied upon despatch.

Orders generally arrive within 5-7 days.

Online orders are assigned to the first available shipping date & details are confirmed by email. Then, if necessary, you are welcome to re-schedule to a date that suits you better.

Can I cancel my order?

Of course. Simply Contact us with your order and contact details.

Can I add on to/ alter my order?

Absolutely. As long as changes are made prior to shipping, we are happy to help. It is best to organise these changes over the phone so Contact us.

I received an incorrect item or am missing part of my order- what do I do?

Contact us and we will do what we can to remedy the situation.

Can someone else pick up my order on my behalf?

Yes. Just ensure they have your name and the order number and confirmation to present to staff in store.

Why aren’t some items able to be posted?

Generally, size prevents some items from being "shipable". If they are are too big, heavy or expensive to post, they have been marked as pick-up only or ‘click and collect’.

Can I order a Gift Card online?

Yes. Posted Gift Cards are available for purchase online as well as Digital ones.

What is a Swane's Digital Gift Card?

A Swanes Digital Gift Card is received by the recipient as an email. A unique code is attached which can be used at Swanes online store or at Swanes Nursery Dural.

Can I use a Garden Rewards Gift Card Online?

Yes, if you have been given a Garden Rewards Gift Card (not a digital gift card) you may use it to purchase products on the Swanes Online Shop and we will issue a refund depending on your available membership point balance.

However, for a smooth transaction it is best to Contact Us as your sale needs to be processed in a different manner to the online checkout. So, pre-shop the website, make note of your selections then give the team a call Mon - Fri 8:30 - 4:30 to process the purchase using your gift card.

There is something broken on your website.

Oh dear! Nothing is ever perfect. Please contact us, and let us know so that we can fix it, or we can help you with your order over the phone.

What is your returns policy?

The full details of our policy can be found here. Swane’s returns policy varies depending on whether you wish to return a bare root rose, potted plant or non-plant merchandise.

Do I have to pay return postage for an item I am returning?

Yes. As per our Terms and Conditions, it is the responsibility of the customer to pay return mail charges.

Please follow this link to Swane's Terms & Conditions. Click HERE.

Swane's offers a custom rose service, in which a Swane's premium rose is re-badged especially for you.

A custom-made rose label is designed and printed on weather-proof material.

The rose can be picked up or shipped to most Australian addresses.

If you would like to dedicate a rose with a specific name for a cause or person close to your heart, read about our custom named rose service HERE.

For further information please Contact Us.

Swanes 1 on 1 Garden Coaching

Spend 1 hour with a horticulturalist for focused gardening advice. Solve your specific issues without interruption (pest & disease management, pruning & maintenance, creating garden 'looks' or selecting plants for privacy etc).

NOTE: Only available at Swanes Dural: Monday-Thursday after 12 noon

For further information please CLICK HERE