Swane's Nurseries FAQ
What is a Winter Rose?
Swane's Winter Roses are field grown budded roses, shipped when dormant. Winter Roses are leafless and without soil so are easy and economical to purchase and ship around Australia. They are typically available in winter.
Number of stems and caliper size varies considerably from variety to variety. Variation also is evident season to season depending on weather. Size has no relation to the plant's performance as long as the planting methods we advocate are followed.
Typically, leaves should emerge from the plant within 8 weeks of planting. Winter Roses flower the first Spring after planting.
When are Winter Roses Available?
Pre-orders are taken from January each year, with plants harvested for Shipping or pick-up from May through to August . Important: Winter roses purchased before these dates are pre-orders and are not available for pickup or delivery until May at the earliest.
What is a Standard Rose?
Sometimes called Tree Roses, these plants are grafted/budded on to a long rose stem. Standard roses are a variation of a normal bush rose, with their height making them a great feature for either side of an entrance, or in a row in a formal garden. Swane's Standard Roses are available in 2 heights: 80-90cm clear stems 50-60cm clear stems (Patio Standard). All Standard roses require support staking from below the roots to above the graft. *stakes are not included with wither rose purchases
What is a Patio Standard Rose?
A Swane's Patio Standard Rose is a Standard Rose (see standard roses above) with a clear stem of 50-60cm.
I would like a rose that isn't on your online shop.
If there is a rose variety that is not listed on our website, or our winter catalogue, it may not be a variety we produce. Contact Us to inquire if it is a rose we can source from our network of Australian rose growers.
Can Swane's help me name a rose for someone special?
Yes, Swane's offers a custom rose service, in which a Swane's premium rose is re-badged especially for you. A custom made rose label is designed, and roses can be picked up or shipped to most Australian addresses. Click here to view Swane's Custom Rose page. Contact Us to discuss your needs further.
How do I plant a Winter Rose?
Planting a Winter Rose is easy and is just about bounce pruning, soil preparation and water supply to the plant. Click here to view Swane's Winter Rose Planting Video. You can also view our Winter Planting Guide here for exactly how to plant a Swane's Winter Rose for best results.
Do I accrue Garden Rewards Points shopping online?
Yes, you accrue Garden Reward points on all products online, excluding postage/shipping charges. Points accrued online will be available in your account after the end of each month.
How do I use the checkout?
If you have any issue at all shopping on Swane's website, please contact us, and we will be able to help you or take your order over the phone.
Do I need a Paypal Account?
No, a credit or debit card can be used without having a Paypal Account. Simply continue through the checkout and enter your card details when prompted. Paypal securely captures funds on our Online Shop, whether through your Paypal Account, or with a credit card.
There is something broken on your website.
Oh dear! Nothing is ever perfect - Please contact us, and let us know so that we can fix it, or help we can you with your order over the phone.
What is a Swane's Digital Gift Card?
A Swanes Digital Gift Card is received by the recipient as an email. A unique code is attached which can be used at Swanes online store, or at Swanes Nurseries: Dural and Carlingford.
Can I use a Garden Rewards Gift Card Online?
Yes, if you have been given a Garden Rewards Gift Card (not a digital gift card) you may use it to purchase products on the Swanes Online Shop. However, for a smooth transaction it is best to Contact Us as your sale needs to be processed in a different manner to the online checkout. So, pre-shop the website, make note of your selections then give the team a call Mon - Fri 8:30 - 4:30 to process the purchase using your gift card.
What is Garden Rewards?
Garden Rewards is Swanes Nurseries loyalty program. It is free to join Online Garden Rewards page or at the nursery. Members receive 1 reward point per dollar spent. Accrue 400 points and those loyalty points are then redeemable for a $20 Rewards discount. * does not include GST or shipping.
Do I get Garden Rewards Points for online orders?
Yes, all online sales accrue Garden Points as per Swanes Terms & Conditions
Do you have a newsletter?
Yes, we send emails to our Garden Rewards members with upcoming events, specials, and free offers. To receive emails from us, sign up using the form on our Garden Rewards page.